Return Policy
Our approach to refunds for DIY templates and DFY automation services.
Do-It-Yourself (DIY) template solutions
Due to the nature of digital products and the immediate access to intellectual property, we regret that we cannot offer refunds once a template has been purchased and sent out. Our DIY solutions are considered final sale. We encourage you to review the product descriptions and system requirements carefully before making your purchase.
Done-For-You (DFY) custom automation services
Our goal is to provide high-quality custom services that meet your specific needs. In the rare event that you are not satisfied with the custom automation delivered, we ask that you allow us the opportunity to address and resolve the matter to your satisfaction. Refunds for DFY services will be considered on a case-by-case basis, provided that the request for a refund is made within a reasonable time after delivery and that you have allowed us the chance to rectify the situation.
To request a resolution or refund for DFY services
- Contact us within seven (7) days of service delivery, detailing the nature of the issue.
- Allow us an opportunity to resolve the matter, which may include revisions or adjustments to the service.
- If a resolution cannot be reached, a refund may be issued at our discretion.
Please note that any refund granted will be less any third-party transaction fees. We reserve the right to decline refund requests in situations that involve unreasonable expectations, misuse of our services, or if the service has been substantially utilised or altered by the client.
Contact information
For assistance or to discuss a resolution, please contact us at info@strmflow.com.
We appreciate your business and are committed to ensuring that you have a positive experience with our services.